Return Policy

At Mito Drinks, we are committed to ensuring that you are completely satisfied with your purchase. Our return policy has been designed to make the process as seamless and transparent as possible for our customers. Please take a moment to review the guidelines below to understand how to return an item or request a refund.

1. Eligibility for Returns

We accept returns for most items purchased directly from mitodrinks.com, provided that the items meet the following conditions:

  • The product must be returned within 30 days of the purchase date.
  • The item must be unused, in its original packaging, and in the same condition that you received it.
  • Items that have been opened, used, or damaged may not qualify for a full refund but may be eligible for partial refunds depending on the condition.

2. Non-Returnable Items

Please note that certain products are not eligible for returns. These include:

  • Perishable goods such as food, beverages, or any items that are susceptible to spoilage.
  • Customized or personalized products.
  • Products that are marked as final sale or clearance at the time of purchase.

3. How to Initiate a Return

If you need to return an item, please follow these steps:

  1. Contact our Customer Service Team: Email us at returns@mitodrinks.com or call our support team at +49 1578 3303108 to initiate your return. Provide your order number, the product you wish to return, and the reason for the return.
  2. Receive Return Authorization: Once we receive your request, we will issue a Return Authorization (RA) number along with detailed instructions on how and where to send your item.
  3. Package the Item: Securely pack the product in its original packaging. Be sure to include all accessories, manuals, or any promotional items that were part of the original purchase.
  4. Return Shipping: Unless the return is due to a defective or incorrect item, the customer is responsible for the return shipping costs. We recommend using a trackable shipping service for your return to ensure safe delivery.

4. Refunds

Once your returned item is received and inspected, we will notify you of the status of your refund. If approved, refunds will be processed using your original payment method. Refunds typically take 5–7 business days to appear in your account after the return has been processed.

  • If the item was damaged or defective, we will cover the return shipping costs and issue a full refund, including the original shipping charges.
  • If the return is due to buyer’s remorse (e.g., you no longer want the product), we will refund the purchase price minus the cost of return shipping.

5. Exchanges

We currently do not offer direct exchanges. If you would like to exchange a product, please return the original item for a refund and place a new order.

6. Damaged or Defective Items

If your order arrives damaged or you receive a defective product, please contact us within 7 days of receiving the order. We will work quickly to resolve the issue by either sending a replacement or issuing a refund. Please retain the damaged product and packaging until we complete our review.

7. Cancellations

If you need to cancel an order, please contact our customer service as soon as possible. If the order has not yet been processed or shipped, we will cancel it and issue a full refund. If the order has already been shipped, you will need to follow the return process outlined above.

8. Contact Us

For any questions or concerns regarding our return policy, please reach out to us:

We value your business and strive to provide exceptional service with every order. Thank you for choosing Mito Drinks!